Store Policy

Welcome to Brilléur, your place for luxury cosmetics that enhance your natural beauty. Please review our store policy outlined below for a hassle-free shopping experience:

1. Order process:

   • Orders can be placed directly through our website or through our authorized sales channels such as Facebook or Instagram.

   • All orders are subject to availability. We reserve the right to cancel an order if necessary, and accordingly we will fully refund the amount paid by you.

2. Payment:

   • We accept secure payments through a variety of methods, including credit/debit cards, PayPal and other payment methods available at checkout.

   • All prices are indicated in Bulgarian leva.

3. Delivery:

   • We aim to process all orders within up to 2-3 business days (Monday to Friday, excluding holidays) after payment confirmation.

   • Estimated delivery time is 4-5 working days for orders in Bulgaria. International orders may take longer.

   • Shipping is FREE on all our products.

4. Return and exchange:

   • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please refer to our returns policy for detailed instructions on how to initiate a return or exchange, or you can email us at customers@brilleur.com

5. Product information:

   • We strive to provide accurate product descriptions and images to assist you in making an informed purchasing decision. However, please note that colors and textures may vary slightly due to monitor settings and natural variations in ingredients.

6. Customer service:

   • Our customer service department is here to help with any questions or concerns you may have. Please do not hesitate to contact us at customers@brilleur.com .

7. Privacy and Security:

   • We strive to protect your privacy and personal data.

8. Feedback and reviews:

   • Your feedback is invaluable to us. We encourage you to share your experience with Brilléur by leaving reviews and ratings for our products and services HERE